Shipping & returns
We always use DPD next day delivery as our food is sent fresh from our farm directly to you. Please ensure that you are able to freeze or refrigerate your dog food on the day of delivery.
Returns & refunds
We hope your dog loves Pets Love Fresh food. If for any reason you’re not entirely satisfied, please do get in touch. Pets Love Fresh is a fresh food and as such it is perishable so we are unable to take returns. However, if you have found something wrong with your delivery or the food wasn’t as you were expecting, please do get in touch with us here. We’ll try and respond to you within 24 hours to resolve the situation.
The Pets Love Fresh taste guarantee
We’re so sure that your dog will love our food, that if for any reason your dog doesn’t like it, we’ll refund your most recent delivery on this basis alone. There doesn’t need to be anything wrong with the food, your dog might not like it and that is ok. We doubt it will happen, but if it does, just get in touch.